Search that understands your members
/help search ranks titles, tags and text, ignores case and accents and handles Russian and Hebrew spelling, so “refund”, “Refunds” and “возврат” all find the right article.
A help center and knowledge base for your Discord server
Write the answers your staff gives every day once. Help Center keeps them as articles in categories: members search them with /help, browse them in a panel, and see the right ones before they open a ticket. If you want, the public articles also get their own pages on botgg.app.
supportDiscord preview
Read an article…
Only you can see this
What you get
Fewer tickets for the same questions
Before Tickets opens a channel, members see up to 3 matching articles with “This solved it” and “Still open a ticket”. No match means no extra step.
A real editor, not a text box
Build articles from headings, paragraphs, lists, code, callouts and images, with a live preview of the Discord embed and of the web page.
Optional public pages
Switch on publishing and your public articles get static, search-friendly pages in your language. Off by default and reviewed by BotGG before anything goes live.
Discord-only and draft articles
Every article is public, Discord only or a staff draft. Internal answers never reach the web.
Know what is missing
Stats show views, searches, how many tickets the suggestions prevented and the searches that found nothing, so you know what to write next.
How it works
Enable Help Center
Open https://console.botgg.app, pick your server and switch on Help Center.
Write your articles
Create categories, then write articles with the block editor. Choose the language and who can see each one.
Use it in Discord
Members run
/help search, staff answer with/help article, and/help panelposts a category browser.Turn on ticket suggestions
With Tickets enabled, map panels to categories or tags, and let members solve common problems on their own.
How the Help Center works with tickets and the web
Articles live in the BotGG console and are shown in Discord as embeds. Staff with Manage Messages post an article in the channel; everyone else sees it privately. Ticket suggestions match the member’s subject and the panel title, plus any categories or tags you assign to a panel. Staff members always open tickets directly.
Public pages are separate from the feature switch: nothing is public until someone with Manage Server turns on publishing and confirms. BotGG reviews the site and every public article, NSFW and age-restricted servers are never shown, and turning publishing off removes the pages within minutes. Combine it with the Server Directory and both pages link to each other.
/help search: search the server’s articles (private answer)/help article: show an article; staff post it in the channel/help panel: post the category browser in this channel
Slash commands
Generated from the bot’s real command definitions. Full list on the commands page.
/helpHelp Center: search the server’s articles3 subcommands
/help searchquerySearch the help articles/help articlenameprivate?Show a help article/help panelPost the Help Center panel in this channel (Manage Server)
Free vs Pro
Every feature works on the Free plan. Pro raises the limits and unlocks extras.
| Limit | Free | Pro |
|---|---|---|
| Help Center articles | 10 | 200 |
Frequently asked questions
How do I make an FAQ or knowledge base for my Discord server?
Enable Help Center in the BotGG console, create a few categories and write your articles in the block editor. Members find them right away with /help search.
Can the bot answer common questions before a ticket is opened?
Yes. With Tickets enabled, Help Center shows up to 3 matching articles when a member clicks a ticket panel. If none fits, the ticket opens as usual.
Are my articles public on the internet?
Only if you want them to be. Public pages are off by default; you choose which articles are public, BotGG reviews them, and you can turn publishing off at any time.
Does it work in Russian and Hebrew?
Yes. Each article has its own language, search handles Russian and Hebrew spelling, and the public pages exist in English, Russian and Hebrew.
How many articles can I write?
Free servers can publish up to 10 articles and Pro servers up to 200; the console shows your current usage next to the article list. See pricing for every plan.
Ready to level up your server?
Add BotGG for free, then switch features on in the web console.