Refund & Cancellation Policy

1. Summary

• You can cancel at any time, online, in a few clicks.
• After you cancel, you are not charged again. Normally you keep your paid features until the end of the period you already paid for.
• Consumers in Israel can cancel a new purchase within 14 days, under the Consumer Protection Law. Ongoing subscriptions can be cancelled at any time, with charging stopped within 3 business days.
• Consumers in the EU, EEA and UK have a 14-day right of withdrawal (see section 5).
• Otherwise, fees for periods that have already started are not refundable, except as stated in this policy or required by law.

2. Before you buy: seller details and disclosure

Before you pay, the checkout screen shows you:

• the operator's legal name, business number and address;
• the plan and what it includes;
• the price and currency, and the billing interval;
• that the subscription renews automatically;
• how to cancel;
• this policy.

After payment you receive a confirmation from PayPal and an invoice or receipt from us. Together, these contain the disclosure the law requires.

3. How to cancel

You can use any of these methods:

1. Console: go to Billing, choose the subscription, then Cancel subscription, and confirm. This is the quickest way. We show you a confirmation on screen and record the date and time.
2. PayPal: in your PayPal account, go to Settings → Payments → Manage automatic payments, choose BotGG, then Cancel.
3. Email: write to info@botgg.app from any address. Include your Discord username or user ID and which subscription you want to cancel. We will confirm the cancellation in writing.

To cancel within the statutory cancellation or withdrawal period and ask for a refund (sections 4 and 5), use the console, email us, or use the model form in section 11. A clear statement is enough; you don't have to give a reason.

4. Consumers in Israel

This section applies if you are a consumer under the Israeli Consumer Protection Law, 5741-1981.

4.1. Cancelling a new purchase (distance sale, section 14C).

You may cancel a purchase within 14 days. The period counts from the later of:

• the day of the transaction; and
• the day you received the disclosure document (the order confirmation or invoice with the transaction details).

We will refund the amount you paid within 14 days of receiving your cancellation notice, less a cancellation fee of 5% of the price or NIS 100, whichever is lower. Where the law permits, we will also deduct the proportional value of the service you received before cancelling.

If you are a senior citizen, a person with a disability or a new immigrant, you may have a longer cancellation period, as provided by law. Where it applies, we will honour it.

4.2. Cancelling an ongoing subscription (section 13D).

A subscription is an ongoing transaction. You may cancel it at any time by any method in section 3, including online. There is no cancellation fee. We will stop charging you within 3 business days of receiving your notice. Where you paid in advance for a period that continues past the date the cancellation takes effect (for example the remainder of a yearly plan), we will refund the unused portion pro rata where the Consumer Protection Law requires.

4.3. Yearly plans. Before a yearly subscription renews, we will send you a reminder where the law requires, so you can cancel before you are charged again.

5. Consumers in the EU, EEA and UK: right of withdrawal

5.1. Your right. You may withdraw from a subscription contract within 14 days of the day the contract was concluded, without giving any reason.

5.2. Starting immediately. Our plans start as soon as you pay. At checkout we therefore ask you to confirm two things:

(a) that you expressly request that we start providing the service immediately, during the withdrawal period;

(b) that you acknowledge that:

• if you withdraw, you must pay for the service provided up to that point;
• once the service has been fully provided, you will lose your right of withdrawal.

If a product consists of digital content that is not supplied on a tangible medium, we will ask you to consent to immediate supply and to acknowledge that you lose your right of withdrawal once supply begins. Where you have done so, the withdrawal right no longer applies once supply has begun.

5.3. Effect of withdrawal. If you withdraw within 14 days:

• we will refund all payments received for that subscription within 14 days of the day we are informed of your decision;
• we will deduct an amount proportionate to the service provided until you told us you were withdrawing (calculated per day of the billing period you paid);
• we will use the same payment method you used (PayPal), unless you expressly agree otherwise;
• you will not incur any fees for the refund.

5.4. How to withdraw. Send us a clear statement by email (info@botgg.app) or through the console, or use the model form in section 11. You meet the deadline if you send your notice before the 14 days end.

6. Everyone else, including businesses

6.1. Consumers elsewhere keep any mandatory rights that the law of their country gives them. Contact us and we will apply them.

6.2. Business customers (including Network and White Label Customers who buy for business purposes): fees are non-refundable once a billing period has started. The only exceptions are this policy and the Terms, for example a discontinuation or a material removal of a paid feature under sections 22.2 and 23.2 of the Terms.

7. When we always refund

Whatever your location, we will refund:

• duplicate or mistaken charges, for example being charged twice for the same period;
• charges made after a cancellation took effect;
• prepaid fees for the unused period, pro rata, if we discontinue the Service or your plan without cause, or terminate your subscription without cause;
• where we are otherwise required to by law.

We may also give full or partial refunds or credits in other cases at our discretion, for example after a long outage caused by us. A discretionary refund does not create an obligation to refund in other cases.

8. What happens after you cancel

• Access: your paid features stay active until the end of the period you paid for (or until the date the law sets). After that, the Server or account moves to the Free plan. If you received a refund of the current period, paid features end when the refund is issued.
• Data: cancelling or downgrading does not delete your data. Items above the Free plan's limits are kept but may become read-only, paused or disabled. A Custom Bot stops running when the add-on ends.
• Re-subscribing: you can buy a plan again at any time.

9. Failed payments and chargebacks

If a renewal payment fails, paid features stay active for a 3-day grace period. After that, the plan reverts to Free until the payment succeeds.

If you think a charge is wrong, please contact us first. We usually resolve billing issues faster than a chargeback does. If you file a chargeback or PayPal dispute, we may suspend the paid features concerned while it is open. This does not affect your statutory rights.

10. How refunds are paid

We refund to the original payment method through PayPal, in the currency you paid in. PayPal and your bank or card issuer handle the refund from there, and it may take a few business days to show. We are not responsible for exchange-rate differences or fees charged by your own bank or card issuer. Where the law requires, we will issue a credit note or refund receipt.

11. Model cancellation / withdrawal form

(Complete and return this form only if you wish to cancel or withdraw from the contract.)

12. Contact

Billing questions, cancellations and refunds: info@botgg.app · Support server: https://discord.gg/DqGaM5wSSp