Private threads for staff
Each conversation opens as a private thread in your staff channel or as a post in a forum channel, numbered per server, with account age, join date, roles, earlier threads and moderation cases.
Discord modmail bot: members DM the bot, your staff reply in private threads
With BotGG modmail, a member simply sends the bot a direct message. Your staff get a private thread (or a forum post) with the member’s details, answer with /modmail reply, and the member reads the reply in their DMs. No public ticket channel, no personal DMs between members and moderators.
modmailDiscord preview
@Moderators
/modmail reply message:Thanks for the report, the account is banned. Tell us if anyone else messages you.
What you get
Topics and ping roles
Members pick a topic like “Report a user” or “Appeal” before sending, and each topic can ping its own roles. Up to 3 topics on Free, 15 on Pro.
Anonymous replies
/modmail areply answers as the staff team with the server icon. Named replies show the staff member and their highest hoisted role. Pick the default in the console.
Saved replies
Snippets with {user}, {server}, {staff} and {number} placeholders, sent with /modmail snippet and autocomplete. Up to 10 on Free, 100 on Pro.
Transcripts and a log channel
Opens and closes go to a log channel with the full transcript as an HTML or text file. Internal notes are marked, and members can get their own copy without them.
Blocklist and spam limits
Block a member for a while or for good, cap new conversations per day and set a cooldown between DMs. Random DMs to the bot get no answer at all.
How it works
Enable Modmail
Open https://console.botgg.app, choose your server and switch on Modmail. Pick private threads or a forum, the staff channel, staff and ping roles and a log channel.
Shape the first message
Write a greeting and a closing message with the embed builder, add topics, and decide if members confirm with Send / Cancel before a thread opens.
A member DMs the bot
They pick a topic (and a server, if you share several with BotGG), confirm, and get a ✅ on every message that reaches your staff.
Staff answer and close
Reply with
/modmail reply,areplyorsnippet, then/modmail closewith a reason or a delay like2h. The transcript lands in the log and in the Threads tab of the console.
A modmail system built for real moderation teams
Modmail is the quiet way to talk to your staff: reports about other members, ban questions, sensitive problems. Every conversation stays in one place your whole team can read, so nothing gets lost in someone’s personal DMs and a new moderator can see the full history. If a member writes again within a few days of a close, the old thread reopens instead of starting from zero.
Members can send files: images and documents up to the size you set (up to 10 MB) are re-uploaded to the thread, larger ones arrive as links. Edits and deletions are synced so staff always see what was changed. Need a structured form instead? Use Tickets, and handle ban appeals with Appeals.
/modmail reply message [attachment] [anonymous]·/modmail areply message: answer the member/modmail snippet name: send a saved reply/modmail close [reason] [delay]·/modmail reopen [number]: close now, later or reopen/modmail block [user] [duration] [reason]·/modmail unblock user: manage the blocklist
Relay mode, auto-close and other options
Turn on relay mode and every staff message in the thread goes to the member, except messages starting with an internal prefix like !, which stay as notes for the team. Relay mode needs Discord’s Message Content access for the bot; the console warns you when it is missing.
Auto-close ends quiet conversations after the hours you choose and warns staff and the member beforehand. Members can close their own conversation with a button, and staff can schedule a close that a new member reply cancels. Everything is managed from the console tabs: Threads, Topics, Snippets, Blocklist and Settings.
Slash commands
Generated from the bot’s real command definitions. Full list on the commands page.
/modmailModmail: reply to members and manage conversations7 subcommands
/modmail replymessageattachment?anonymous?Reply to the member in this modmail thread/modmail areplymessageattachment?Reply anonymously (as the staff team)/modmail snippetnameanonymous?Send a saved reply/modmail closereason?delay?Close this modmail thread/modmail blockuser?duration?reason?Block a member from using modmail on this server/modmail unblockuserUnblock a member/modmail reopennumber?Reopen a closed modmail thread
Free vs Pro
Every feature works on the Free plan. Pro raises the limits and unlocks extras.
| Limit | Free | Pro |
|---|---|---|
| Modmail snippets (saved replies) | 10 | 100 |
| Modmail topics | 3 | 15 |
Frequently asked questions
What is a modmail bot on Discord?
A modmail bot lets members contact the server staff by sending the bot a DM. The message appears in a private staff thread, staff answer there, and the bot delivers the answer back to the member’s DMs.
Can staff reply anonymously?
Yes. /modmail areply always answers as the staff team with the server icon, and /modmail reply has an anonymous option. You can make anonymous replies the default in the console.
What if a member is in several servers that use BotGG modmail?
The bot asks which server they want to contact. With open conversations on several servers it asks where each message should go and remembers the choice for a few minutes.
How do I stop someone from spamming modmail?
Use /modmail block with an optional duration such as 7d, or add them on the Blocklist tab. You can also limit new conversations per member per day and set a cooldown between DMs.
Are modmail conversations saved?
Yes. Every message is stored, and on close the transcript goes to your log channel as a file and stays readable in the console. Members can optionally get their own copy by DM.
How many snippets and topics can I create?
Up to 10 snippets and 3 topics on the Free plan, 100 and 15 on Pro. Everything else in Modmail is free. See pricing.
Ready to level up your server?
Add BotGG for free, then switch features on in the web console.